Call 9-1-1 in an emergency

• a crime is happening - you need the RCMP or police.
• you see a dangerous fire.
• you or someone else needs urgent medical help.

When you call

• Tell 9-1-1 where you are.
  They will not know your location unless you tell them.

• If you cannot speak English or French, ask for your language.
  The operator will ask you in both English and French. 9-1-1 is available in all of the NWT official languages. A translator will be connected to the call. 

• Describe your emergency. 
  9-1-1 will ask if you need police (RCMP), fire or ambulance.

• Follow the operator's instructions.
  Give 9-1-1 your phone number
• 9-1-1 will connect you to help
  You will be connected to existing services in the community you are calling from. 9-1-1 will stay on the line with you until your call is transferred.
• Do not hang up.
  Remain calm and speak clearly.
• If an emergency service is unavailable
  Where a service does not exist or is temporarily unavailable, over-the-phone guidance will be provided to address immediate health or safety risks as best possible.

Calling 9-1-1 by accident

• Accidental calls to 9-1-1 will happen periodically, and callers will be asked to stay on the line until the call is determined to be a non-emergency. Nothing further will occur, nor will emergency services be contacted or dispatched.  

• Follow these simple tips to help prevent accidental calls:

  • Protect your cellphone by locking and storing it carefully.
  • Keep it in a safe position when not in use and use a case or holster to protect it.

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Additional Information

• Texting 9-1-1 is not currently available in the NWT.
• NWT 9-1-1 is TTY enabled for those who are hearing impaired.
• Cell phone coverage is limited in areas across the NWT.
• Dialing 9-1-1 on a cell phone in an area with no cell phone coverage will not work.
• Plan ahead before you travel
• 9-1-1 can give you instructions on how to help someone in medical distress over the phone.
• If a translator is on the call they will also be forwarded.
• If you get disconnected call 9-1-1 again.
• Learn how to prepare for emergencies
• Satellite Phones can call: 1-867-920-0911