9-1-1 in the NWT

How 9-1-1 works

In an emergency, call 9-1-1

Call 9-1-1 when:

  • a crime is happening - you need the RCMP or police.
  • you see a dangerous fire.
  • you or someone else needs urgent medical help.

Tell 9-1-1 where you are

  • 911 will ask you what community you are in.
  • They will not know your location unless you tell them.

The operator will ask you in both English and French. If you cannot speak English or French, ask for your language. 9-1-1 is available in all of the NWT official languages. A translator will be connected to the call. 

Describe your emergency

  • 9-1-1 will ask if you need police (RCMP), fire or ambulance.
  • Do not hang up. Remain calm and speak clearly.

Give 9-1-1 your phone number

  • 9-1-1 will ask for your phone number.
  • Follow the operator's instructions.

9-1-1 will connect you to help

  • 9-1-1 will connect you to existing services in the community you are calling from. 
  • 9-1-1 will stay on the line with you until your call is transferred.

Additional Information

  • Texting 9-1-1 is not currently available in the NWT.
  • NWT 9-1-1 is TTY enabled for those who are hearing impaired.
  • Cell phone coverage is limited in areas across the NWT.
  • Dialing 9-1-1 on a cell phone in an area with no cell phone coverage will not work.
  • Plan ahead before you travel
  • 9-1-1 can give you instructions on how to help someone in medical distress over the phone.
  • If a translator is on the call they will also be forwarded.
  • If you get disconnected call 9-1-1 again.
  • Learn how to prepare for emergencies

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