9-1-1 in the NWT


Business Owners
Is your Phone 9-1-1 Ready?
9-1-1 FAQ

9-1-1 Frequently Asked Questions
Answers to common questions.

What is NWT 9-1-1?

NWT nine-one-one (NWT 9-1-1) is a three-digit telephone number you will be able to call in an emergency that will connect you to a trained emergency medical dispatcher in a call centre right here in the NWT. The emergency dispatcher will connect you to the emergency services already available in your community.

When will NWT 9-1-1 be available?

By November 2019, NWT 9-1-1 should be implemented simultaneously in all 33 communities.

Will 9-1-1 be available in all official languages?

Yes. Through the use of interpreters and translators, 9-1-1 will be available in all official languages.

Will I have to pay for NWT 9-1-1?

NWT telephone and cell phone users (including Internet-based telephone users) will be charged a small nominal monthly fee that will appear on their phone bill. User fees for 9-1-1 are charged throughout Canada and internationally. No fees will be charged in the NWT until the service is being provided.

Will NWT 9-1-1 know where I am calling from?

No. The NWT 9-1-1 emergency dispatcher will not know where you are calling from. You must provide your location to the 9-1-1 operator.

Can I send NWT 9-1-1 texts?

No. You will not be able to send texts, pictures, video, or social media requests for help. The required technologies are available only in select areas of Canada. The GNWT intends to offer some of these enhanced capabilities within the first five years of operation.