Call 9-1-1 in an emergency
- a crime is happening - you need the RCMP or police.
- you see a dangerous fire.
- you or someone else needs urgent medical help.
When you call
Tell 9-1-1 where you are.
They will not know your location unless you tell them.
If you cannot speak English or French, ask for your language.
The operator will ask you in both English and French. 9-1-1 is available in all of the NWT official languages. A translator will be connected to the call.
Describe your emergency.
9-1-1 will ask if you need police (RCMP), fire or ambulance.
- Follow the operator's instructions.
Give 9-1-1 your phone number
- 9-1-1 will connect you to help
You will be connected to existing services in the community you are calling from. 9-1-1 will stay on the line with you until your call is transferred.
- Do not hang up.
Remain calm and speak clearly.
- If an emergency service is unavailable
Where a service does not exist or is temporarily unavailable, over-the-phone guidance will be provided to address immediate health or safety risks as best possible.
Calling 9-1-1 by accident
Accidental calls to 9-1-1 will happen periodically, and callers will be asked to stay on the line until the call is determined to be a non-emergency. Nothing further will occur, nor will emergency services be contacted or dispatched.
Follow these simple tips to help prevent accidental calls:
- Protect your cellphone by locking and storing it carefully.
- Keep it in a safe position when not in use and use a case or holster to protect it.
- Texting 9-1-1 is not currently available in the NWT.
- NWT 9-1-1 is TTY enabled for those who are hearing impaired.
- Cell phone coverage is limited in areas across the NWT.
- Dialing 9-1-1 on a cell phone in an area with no cell phone coverage will not work.
- Plan ahead before you travel
- 9-1-1 can give you instructions on how to help someone in medical distress over the phone.
- If a translator is on the call they will also be forwarded.
- If you get disconnected call 9-1-1 again.
- Learn how to prepare for emergencies
- Satellite Phones can call: 1-867-920-0911