Consumer Affairs and Licensing

Consumer Services is a branch of the government that helps people in the Northwest Territories (NWT) deal with consumer issues.

A consumer is any person who buys goods or services. Examples of goods are food, clothing, a car or a TV.  Services include dry cleaning, car repairs or a meal in a restaurant. You may be a consumer when you buy groceries or open a bank account, order a telephone service, ride a bus, pay taxes or plan for a wedding.

Consumer Services also regulates and licenses door to door sales (Vendors and Direct Sellers); Collection Agencies; Real Estate Agents and Salespersons; Business Licenses (in communities without a business licensing bylaw); and lotteries ( Bingos, pull tickets, raffles and casinos in communities without a lottery licensing bylaw).