9-1-1 in the NWT

Call 9-1-1 in an emergency

  • a crime is happening - you need the RCMP or police.
  • you see a dangerous fire.
  • you or someone else needs urgent medical help.

When you call

  • Tell 9-1-1 where you are.
    They will not know your location unless you tell them.

  • If you cannot speak English or French, ask for your language.
    The operator will ask you in both English and French. 9-1-1 is available in all of the NWT official languages. A translator will be connected to the call. 

  • Describe your emergency. 
    9-1-1 will ask if you need police (RCMP), fire or ambulance.

  • Follow the operator's instructions.
    Give 9-1-1 your phone number
  • 9-1-1 will connect you to help
    You will be connected to existing services in the community you are calling from. 9-1-1 will stay on the line with you until your call is transferred.
  • Do not hang up.
    Remain calm and speak clearly.
  • If an emergency service is unavailable
    Where a service does not exist or is temporarily unavailable, over-the-phone guidance will be provided to address immediate health or safety risks as best possible.

Calling 9-1-1 by accident

  • Accidental calls to 9-1-1 will happen periodically, and callers will be asked to stay on the line until the call is determined to be a non-emergency. Nothing further will occur, nor will emergency services be contacted or dispatched.  

  • Follow these simple tips to help prevent accidental calls:

    • Protect your cellphone by locking and storing it carefully.
    • Keep it in a safe position when not in use and use a case or holster to protect it.

Additional Information

  • Texting 9-1-1 is not currently available in the NWT.
  • NWT 9-1-1 is TTY enabled for those who are hearing impaired.
  • Cell phone coverage is limited in areas across the NWT.
  • Dialing 9-1-1 on a cell phone in an area with no cell phone coverage will not work.
  • Plan ahead before you travel
  • 9-1-1 can give you instructions on how to help someone in medical distress over the phone.
  • If a translator is on the call they will also be forwarded.
  • If you get disconnected call 9-1-1 again.
  • Learn how to prepare for emergencies
  • Satellite Phones can call: 1-867-920-0911