911 Implementation Project

What is 9-1-1?

Nine-one-one (9-1-1) is a three-digit telephone number you will be able to call in an emergency that will connect you to a trained emergency dispatcher in a call centre right here in the NWT. The emergency dispatcher will connect you to the emergency services already available in your community.

When will 9-1-1 be available in the NWT?

By the summer of 2019, 9-1-1 should be implemented simultaneously in all 33 communities.

Will 9-1-1 be available in all official languages?

Yes. Through the use of interpreters and translators, 9-1-1 will be available in all official languages.

Will I have to pay for 9-1-1?

NWT telephone and cell phone users (including Internet-based telephone users) will be charged a small nominal monthly fee that will appear on their phone bill. User fees for 9-1-1 are charged throughout Canada and internationally. No fees will be charged in the NWT until the service is being provided.

Will 9-1-1 know where I am calling from?

No. The 9-1-1 emergency dispatcher will not know where you are calling from. You will need to stay on the call to provide that information.

Can I send 9-1-1 texts?

No. You will not be able to send texts, pictures, video, or social media requests for help. The required technologies are available only in select areas of Canada. The GNWT intends to offer some of these enhanced capabilities within the first five years of operation.

Where can I learn more about the NWT 9-1-1 Implementation Project?

This web page has all public access project information. Work is well underway regarding 9-1-1 implementation in the NWT, including these key steps:

  • assigning a 9-1-1 program manager;
  • developing a legislative proposal;
  • validating implementation options from a 2015 GNWT 9-1-1 study, including any new GNWT options;
  • planning communications; and
  • planning project implementation.

As content is approved for public release, it will be included here. A public communications campaign in NWT mass media will begin as we get closer to the service being available.

Where can I learn more about 9-1-1?

Although a few content-rich websites provide detailed information on 9-1-1, we recommend the National Emergency Number Association (NENA) as one of the best sources (Note: This is an external link): https://www.nena.org/