How we help
MACA’s Consumer Affairs Office deals with the concerns of anyone who buys or uses goods or services in the Northwest Territories by:
- Providing information and advice on consumer issues for residents;
- Maintaining a consumer complaint process that is free and considers the roles and responsibilities of both the business and the consumer;
- Advising NWT residents of product safety and recall matters for consumer products;
- Licenseing Vendors who direct sell and their Direct Sellers, Collection Agencies, Real Estate salespeople, businesses and charitable gaming; and
- Establishing a NWT Film Classification scheme for publicly exhibited films.
Information for Consumers
- Being an educated consumer and how to protect your identity.
- How to resolve a consumer complaint with a business
- Consumer Information Links
- How to contact us